System Support Offerings

The role of the senior systems manager is usually held by the Director of Information Technology (IT) in larger organizations. In small business there is usually no such person. The purpose of the TEAM Systems Support Agreement is to provide the same type of expertise on a part-time basis. The TEAM System Support program is proactive – i.e., we prevent problems rather than the inconvenient alternative - where computer users tend to act in a fire-fighting mode – trying to solve problems as they occur, often creating delays in getting the job done.

We know that each TEAM client is different. Each has unique staff expertise, software application packages and a different hardware configuration. Therefore, this agreement is tailored to the specific client environment.

The TEAM Computer Systems, Inc. Proactive Systems Support includes:

• VPN Monitoring of your System - 24 hours a day, 7 days a week
  
  
• Review and discuss system issues with users
  
  
• Check computer / server operation, disk usage, virus status, system events, backup status, etc.
  
  
• Check and test the backup
  
  
• Review system configuration settings – if changed by client
  
  
• Check/test email and Internet access
  
  
• Answer routine user questions
  
  
• Check/test UPS battery
  
  
• Respond to routine problems while on site
  
  
• Maintain system documentation – if/when/after it is developed
  
  
• Telephone and Email support - unlimited "hotline" type (short duration consults with client), usually 15 minute or less
  
  

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